Return Policy Page

Eligibility for Returns & Exchanges

Returns and exchanges are accepted within 48hours from the date of delivery.
Items must be:

• Unused and in original condition.

•  Returned in original packaging (or equivalent secure packaging) with proof of purchase.

•  Supported by photo or video evidence of any defect/damage provided within 48 hours of delivery for defective claims.

Non-Returnable / Final Sale Items (for hygiene & safety reasons):

• Diapering products (e.g., diapers, diaper creams, changing pads)
• Feeding essentials (e.g., bottles, nipples, pacifiers, breast pumps)
•  Mom Care/Dad Care personal care items (e.g., nursing creams, postpartum products)
• Used safety essentials (e.g., car seats, safety gates)
• Opened bedding/nursing items (e.g., crib mattresses, nursing pillows)

Note: Final sale items can only be returned if they are received defective or damaged upon delivery.     
 
 Refunds & Store Credit

• No cash refunds are issued.

•  For defective/damaged items: Replacement or store credit at no cost to you.

• For non-defective returns: Exchange or store credit only, subject to availability.

Store Credit Terms:

• Valid for 3 months from the date of issuance.

•  Non-transferable unless authorized in writing by Adenzo Comfies.

• Functions like a voucher, redeemable for future purchases.

Damaged or Incorrect Items

• Inspect your order upon receipt and notify us within 48 hours of any damage or incorrect items.

• Once confirmed, we will issue a replacement or store credit.

Return Process

• Contact Us: adenzocomfies1@gmail.com or call +254 743 190 290/+254 728 999 111 to request a Return Authorization Number (RAN).

• Package Securely: Place the item(s) in original or equivalent packaging with all accessories/manuals.

• Ship To: 
  Adenzo Comfies Limited – Broadwalk Mall, 2nd Floor, Ojijo Road, Nairobi, Kenya
  Adenzo Comfies Limited – Village Market, New Wing, 1st Floor, Nairobi, Kenya

• Tracking: Use a trackable shipping service. We are not liable for lost returns without tracking.

Return Shipping Costs

• Customer pays for return shipping of non-defective items.

• Adenzo Comfies pays for return shipping of defective/damaged items.

Processing Time

• Returns and exchanges are processed within 3–5 business days from receipt.